top of page

REFUND & RETURN POLICY

REFUND & RETURN POLICY

Last Updated: November 2025

At Crown & Vault, every timepiece in our collection is carefully curated, inspected, and authenticated before being offered for sale. Because of the high value and rarity of luxury watches, our return policy is designed to protect both the integrity of our inventory and our customers.

​

​

1. Return Eligibility

Returns are accepted within 48 hours of confirmed delivery.

To qualify for a return, the watch must be:

  • Unworn and in the same condition received

  • Free from scratches, wear signs, or tampering

  • Returned with all original packaging, tags, links, accessories, and boxes

  • Returned with any documentation provided (authenticity cards, service papers, etc.)

Watches that show any wear, strap resizing, removal of links, or mechanical tampering are not eligible for a refund.

​

​

2. How to Request a Return

To initiate a return, contact us within 48 hours:

📩 Email: [Insert Your Customer Support Email]

Please include:

  • Full name

  • Order number

  • Reason for return

  • Photos of the watch and packaging

Approval is required before shipping any return.

​

​

3. Shipping Watches Back

  • Buyer is responsible for return shipping cost.

  • Buyer must ship using insured, trackable, signature-required shipping.

  • Insurance must cover the full purchase value of the watch.

Crown & Vault is not responsible for return packages that are lost, damaged, or delayed in transit.

​

​

4. Refunds

Once received and inspected, refunds are issued to the original payment method within 3–7 business days.

The following are non-refundable:

  • Shipping fees

  • Insurance fees

  • Payment processing fees (if applicable)

If the watch is returned not in its original condition, it will be returned to the buyer at their expense and no refund will be issued.

​

​

5. Final Sale Items

The following items are considered final sale and not eligible for return:

  • Watches sold “as-is”

  • Discounted or promotional items

  • Custom-ordered or special-sourced watches

  • Watches that have been serviced or modified at customer request

​

6. Order Cancellations

Orders may be cancelled before shipment only. Once a tracking number has been issued, the purchase is considered final.

​

​

7. Authenticity Guarantee

Every watch is inspected and authenticated through our internal evaluation process or qualified watch experts.

If your watch is proven inauthentic by a verified third-party watchmaker, Crown & Vault will issue a full refund upon documentation and return of the watch in original condition.

​

​

8. Contact Us

For questions regarding this Refund Policy, contact:

Crown & Vault
- www.crownandvault.com

- crownandvault.info@gmail.com

​​

​​

​

bottom of page